Refund policy
RETURNS & EXCHANGES
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The product must still be in its original packaging (the inner packaging must not be tampered with).
- The product must have never been assembled or used.
- The product and packaging must be in full salable condition when we receive it back in our warehouse.
If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.
All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in extremely used condition, it will not be accepted and a refund, exchange, or replacement will be denied.
If you are eligible for a return or exchange based on our policy, please email us at Support@AtHomeSalons.com with your request and include your order number, date received, and the reason for your return. We will reply to your email within 48 business hours.
The packing slip/receipt sent with your order is not a return label. No RMA is required. We do not offer return labels or are not responsible for return shipping. Shipping costs are non-refundable.
If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees which will be taken out of any eligible refunds after the package is returned to us.
Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return or indicate the item you wish to exchange for. You can use a piece of paper, enclosed packing slip, or a print out of your email confirmation. This will allow for faster processing.
Processing can take 7-14 Days once we receive it.
If you are shipping an item valued at over $75, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee that we will receive your returned item.
Since we are a small company, please let us know if you experienced any issue with the product. Any feedback will be greatly appreciated and will help us to improve and develop future products.
REFUNDS
Please allow 7-14 business days for returns to be processed once the product has arrived back at our facility; you will be notified if the return is approved or rejected.
If approved, the refund will be returned to the original method of payment within 3-5 business days.
Should you not see the funds returned to the original method of payment by the 5th business day, please contact support@AtHomeSalons.com to verify the refund has been processed.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item; so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make an exchange is to first return the item you originally purchased. Once we accept the return, then make a separate purchase for the new item.
Refunds
We will notify you, once we receive and inspect your return, whether the return is approved or rejected. If approved, you will be automatically refunded on your original payment method. Please remember it may take several days for your bank or credit card company to process and post your refund.
LATE OR MISSING REFUNDS
If it has been 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder as these messages can sometimes appear there.
Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact support@AtHomeSalons.com to verify that the refund has been processed.
MISSING ITEM(S)
Contact support@AtHomeSalons.com within 5 days of receiving your order. If the package appears tampered with, we encourage you to also submit a claim with the carrier.
Verify the items on your packing slip match all items enclosed in your package/order. If any items are missing from your package, contact us and please include photo verification of the following: packing slip, all contents from the package, and the shipping label.
Please notify us immediately of any potential missing items. We must receive your notice of missing items within 5 days of their delivery; after 5 days we will assume the order was received in accordance with our records and will be unable to offer any compensation.